TERMS AND CONDITIONS

KOREK CREATION 

05/30/2024

Welcome to the Korek Creation LLC’s Terms of Use agreement. PLEASE READ THE FOLLOWING TERMS OF USE AND DISCLAIMER CAREFULLY BEFORE USING THIS WEB SITE. For purposes of this agreement, “Site” refers to the Company’s website, which can be accessed at https://korekcreation.com. “Service” refers to the Company’s services accessed via the Site, in which users can order our Products and services listed on the website description of services. The terms “we,” “us,” and “our” refer to the Company. “You” refers to you, as a user of our Site or our Service. 

The following Terms of Use apply when you view or use the Service via our website located at https://korekcreation.com.  

Please review the following terms carefully. By accessing or using the Service, you signify your agreement to these Terms of Use. If you do not agree to be bound by these Terms of Use in their entirety, you may not access or use the Service.

PRIVACY POLICY

The Company respects the privacy of its Service users. Please refer to the Company’s Privacy Policy (found here: https://korekcreation.com/privacy-policy) which explains how we collect, use, and disclose information that pertains to your privacy. When you access or use the Service, you signify your agreement to the Privacy Policy as well as these Terms of Use.

You confirm that you have read, understood and agree to the KOREKCREATION.COM Privacy Policy, the terms of which are incorporated herein, and agree that the terms of such policy are reasonable and satisfactory to you. You consent to the use of your personal information by KOREKCREATION.COM, its affiliates, third-party providers, and/or distributors in accordance with the terms of and for the purposes set forth in the KOREKCREATION.COM Privacy Policy. If you are not a resident of the United States, please note that the personal information you submit to the Site will be transferred to the United States and processed by KOREKCREATION.COM in order to provide this Site and its services to you, or for such other purposes (as set forth in the Privacy Policy).

At KOREK CREATION we specialize in crafting captivating brand identities and compelling web experiences that leave a lasting impression. Our unique blend of creativity, expertise, and dedication to client satisfaction sets us apart in the world of graphic design.

RULES FOR USER CONDUCT AND USE OF THE SERVICE

You need to be at least 18 years old and a resident of the United States to register for and use the Service. Any access to or use of the Site or its service by anyone under 18 years of age is expressly prohibited. By accessing or using the Site, you represent and warrant that you are 18 years old or older.

If you are a user who signs up for the Service, you will create a personalized account which includes a unique username and a password to access the Service and to receive messages from the Company. You agree to notify us immediately of any unauthorized use of your password and/or account. The Company will not be responsible for any liabilities, losses, or damages arising out of the unauthorized use of your member name, password and/or account.

You are solely responsible for protecting the confidentiality of your password and may not disclose your password to any other person. In the event that an unauthorized user gains access to the password-protected area of the Site as a result of your acts or omissions, you agree that you shall be liable for any such unauthorized use.

USE RESTRICTIONS

You may only use this Site to make legitimate requests to purchase the products or services offered (each, a “Request”), and shall not use this Site to make any speculative, false or fraudulent Requests. You may not use robots or other automated means to access this Site, unless specifically permitted by KOREKCREATION.COM. You represent that you are of sufficient legal age to create binding legal obligations for any liability you may incur as a result of your use of this Site.

It is a violation of law to place a Request in a false name or with an invalid credit card. Please be aware that even if you do not give us your real name, your Web browser transmits a unique Internet address to us that can be used by law enforcement officials to identify you. Fraudulent users may be prosecuted to the fullest extent of the law.

Permission is granted to electronically copy and print in hard-copy portions of this Site for the sole purpose of using this Site as a shopping resource. Any other use of materials or Content on this Site, including reproduction for a purpose other than that noted above without KOREKCREATION.COM’s prior written consent is prohibited.

Your permission to use the Site is conditioned upon the following use, posting and conduct restrictions: 

You agree that you will not under any circumstances:

•   access the Service for any reason other than your personal, non-commercial use solely as permitted by the normal functionality of the Service,
•   collect or harvest any personal data of any user of the Site or the Service 
•   use the Site or the Service for the solicitation of business in the course of trade or in connection with a commercial enterprise;
•   distribute any part or parts of the Site or the Service without our explicit written permission (we grant the operators of public search engines permission to use spiders to copy materials from the site for the sole purpose of creating publicly-available searchable indices but retain the right to revoke this permission at any time on a general or specific basis);
•   use the Service for any unlawful purpose or for the promotion of illegal activities;
•   attempt to, or harass, abuse or harm another person or group;
•   use another user’s account without permission;
•   intentionally allow another user to access your account; 
•   provide false or inaccurate information when registering an account;
•   interfere or attempt to interfere with the proper functioning of the Service;
•   make any automated use of the Site, the Service or the related systems, or take any action that we deem to impose or to potentially impose an unreasonable or disproportionately large load on our servers or network infrastructure;
•   bypass any robot exclusion headers or other measures we take to restrict access to the Service, or use any software, technology, or device to scrape, spider, or crawl the Service or harvest or manipulate data; 
•   circumvent, disable or otherwise interfere with any security-related features of the Service or features that prevent or restrict use or copying of content, or enforce limitations on use of the Service or the content accessible via the Service; or 
•   publish or link to malicious content of any sort, including that intended to damage or disrupt another user’s browser or computer.

POSTING AND CONDUCT RESTRICTIONS

When you create your own personalized account, you may be able to provide a Full name, phone, email, address. (“User Content”) to the Service. You are solely responsible for the User Content that you post, upload, link to or otherwise make available via the Service. 

 You agree that we are only acting as a passive conduit for your online distribution and publication of your User Content. The Company, however, reserves the right to remove any User Content from the Service at its sole discretion.

We grant you permission to use and access the Service, subject to the following express conditions surrounding User Content. You agree that failure to adhere to any of these conditions constitutes a material breach of these Terms. 

By transmitting and submitting any User Content while using the Service, you agree as follows:

•   You are solely responsible for your account and the activity that occurs while signed in to or while using your account;
•   You will not post information that is malicious, libelous, false or inaccurate;
•   You will not post any information that is abusive, threatening, obscene, defamatory, libelous, or racially, sexually, religiously, or otherwise objectionable and offensive;
•   You retain all ownership rights in your User Content but you are required to grant the following rights to the Site and to users of the Service as set forth more fully under the “License Grant” and “Intellectual Property” provisions below: When you upload or post User Content to the Site or the Service, you grant to the Site a worldwide, non-exclusive, royalty-free, transferable license to use, reproduce, distribute, prepare derivative works of, display, and perform that Content in connection with the provision of the Service; and you grant to each user of the Service, a worldwide, non-exclusive, royalty-free license to access your User Content through the Service, and to use, reproduce, distribute, prepare derivative works of, display and perform such Content to the extent permitted by the Service and under these Terms of Use;
•   You will not submit content that is copyrighted or subject to third party proprietary rights, including privacy, publicity, trade secret, or others, unless you are the owner of such rights or have the appropriate permission from their rightful owner to specifically submit such content; and
•   You hereby agree that we have the right to determine whether your User Content submissions are appropriate and comply with these Terms of Service, remove any and/or all of your submissions, and terminate your account with or without prior notice.

You understand and agree that any liability, loss or damage that occurs as a result of the use of any User Content that you make available or access through your use of the Service is solely your responsibility. The Site is not responsible for any public display or misuse of your User Content. 

The Site does not, and cannot, pre-screen or monitor all User Content. However, at our discretion, we, or technology we employ, may monitor and/or record your interactions with the Service or with other Users.

We expressly reserve the right, in our sole discretion, to terminate a User’s access to any or all areas of the Site due to any act that would constitute a violation of these Terms & Conditions.

ONLINE CONTENT DISCLAIMER

Opinions, advice, statements, offers, or other information or content made available through the Service, but not directly by the Site, are those of their respective authors, and should not necessarily be relied upon. Such authors are solely responsible for such content. 

We do not guarantee the accuracy, completeness, or usefulness of any information on the Site or the Service nor do we adopt nor endorse, nor are we responsible for, the accuracy or reliability of any opinion, advice, or statement made by other parties. We take no responsibility and assume no liability for any User Content that you or any other user or third party posts or sends via the Service. Under no circumstances will we be responsible for any loss or damage resulting from anyone’s reliance on information or other content posted on the Service, or transmitted to users.

Though we strive to enforce these Terms of Use, you may be exposed to User Content that is inaccurate or objectionable when you use or access the Site or the Service. We reserve the right, but have no obligation, to monitor the materials posted in the public areas of the Site or the Service or to limit or deny a user’s access to the Service or take other appropriate action if a user violates these Terms of Use or engages in any activity that violates the rights of any person or entity or which we deem unlawful, offensive, abusive, harmful or malicious. The Company shall have the right to remove any material that in its sole opinion violates, or is alleged to violate, the law or this agreement or which might be offensive, or that might violate the rights, harm, or threaten the safety of users or others.  Unauthorized use may result in criminal and/or civil prosecution under Federal, State and local law. If you become aware of a misuse of our Service or violation of these Terms of Use, please contact us at https://korekcreation.com/contact-us or korekcreation@gmail.com

LINKS TO OTHER SITES AND/OR MATERIALS

As part of the Service, we may provide you with convenient links to third party website(s) (“Third Party Sites”) as well as content or items belonging to or originating from third parties (the “Third Party Applications, Software or Content”). These links are provided as a courtesy to Service subscribers. We have no control over Third Party Sites or Third Party Applications, Software or Content or the promotions, materials, information, goods or services available on these Third Party Sites or Third Party Applications, Software or Content. Such Third Party Sites and Third Party Applications, Software or Content are not investigated, monitored or checked for accuracy, appropriateness, or completeness, and we are not responsible for any Third Party Sites accessed through the Site or any Third Party Applications, Software or Content posted on, available through or installed from the Site, including the content, accuracy, offensiveness, opinions, reliability, privacy practices or other policies of or contained in the Third Party Sites or the Third Party Applications, Software or Content. Inclusion of, linking to or permitting the use or installation of any Third Party Site or any Third Party Applications, Software or Content does not imply our approval or endorsement. If you decide to leave the Site and access the Third Party Sites or to use or install any Third Party Applications, Software or Content, you do so at your own risk and you should be aware that our terms and policies, including these Terms of Use, no longer govern. You should review the applicable terms and policies, including privacy and data gathering practices, of any Third Party Site to which you navigate from the Site or relating to any applications you use or install from the Third Party Site.

EMAIL MAY NOT BE USED TO PROVIDE NOTICE

Communications made through the Service’s email and messaging system will not constitute legal notice to the Site, the Service, or any of its officers, employees, agents or representatives in any situation where legal notice is required by contract or any law or regulation.

USER CONSENT TO RECEIVE COMMUNICATIONS IN ELECTRONIC FORM

For contractual purposes, you: (a) consent to receive communications from us in an electronic form via the email address you have submitted; and (b) agree that all Terms of Use, agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications would satisfy if it were in writing. The foregoing does not affect your non-waivable rights.

We may also use your email address to send you other messages, including information about the Site or the Service and special offers. You may opt out of such email by changing your account settings, using the “Unsubscribe” link in the message, or by sending an email to korekcreation@gmail.com.

Opting out may prevent you from receiving messages regarding the Site, the Service or special offers.

WARRANTY DISCLAIMER

THE SERVICE IS PROVIDED “AS IS,” WITHOUT WARRANTY OF ANY KIND. WITHOUT LIMITING THE FOREGOING, WE EXPRESSLY DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED OR STATUTORY, REGARDING THE SERVICE INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, SECURITY, ACCURACY AND NON-INFRINGEMENT. WITHOUT LIMITING THE FOREGOING, WE MAKE NO WARRANTY OR REPRESENTATION THAT ACCESS TO OR OPERATION OF THE SERVICE WILL BE UNINTERRUPTED OR ERROR FREE. YOU ASSUME FULL RESPONSIBILITY AND RISK OF LOSS RESULTING FROM YOUR DOWNLOADING AND/OR USE OF FILES, INFORMATION, CONTENT OR OTHER MATERIAL OBTAINED FROM THE SERVICE. SOME JURISDICTIONS LIMIT OR DO NOT PERMIT DISCLAIMERS OF WARRANTY, SO THIS PROVISION MAY NOT APPLY TO YOU.

LIMITATION OF DAMAGES; RELEASE

TO THE EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE SITE, THE SERVICE, ITS AFFILIATES, DIRECTORS, OR EMPLOYEES, OR ITS LICENSORS OR PARTNERS, BE LIABLE TO YOU FOR ANY LOSS OF PROFITS, USE,  OR DATA, OR FOR ANY INCIDENTAL, INDIRECT, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, HOWEVER ARISING, THAT RESULT FROM: (A) THE USE, DISCLOSURE, OR DISPLAY OF YOUR USER CONTENT; (B) YOUR USE OR INABILITY TO USE THE SERVICE; (C) THE SERVICE GENERALLY OR THE SOFTWARE OR SYSTEMS THAT MAKE THE SERVICE AVAILABLE; OR (D) ANY OTHER INTERACTIONS WITH USE OR WITH ANY OTHER USER OF THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE) OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT WE HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE, AND EVEN IF A REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE. SOME JURISDICTIONS LIMIT OR DO NOT PERMIT DISCLAIMERS OF LIABILITY, SO THIS PROVISION MAY NOT APPLY TO YOU.

If you have a dispute with one or more users, a restaurant or a merchant of a product or service that you review using the Service, you release us (and our officers, directors, agents, subsidiaries, joint ventures and employees) from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes. 

If you are a California resident using the Service, you may specifically waive California Civil Code §1542, which says: “A general release does not extend to claims which the creditor does not know or suspect to exist in his favor at the time of executing the release, which if known by him must have materially affected his settlement with the debtor.”

MODIFICATION OF TERMS OF USE

We can amend these Terms of Use at any time and will update these Terms of Use in the event of any such amendments. It is your sole responsibility to check the Site from time to time to view any such changes in this agreement. Your continued use of the Site or the Service signifies your agreement to our revisions to these Terms of Use. We will endeavor to notify you of material changes to the Terms by posting a notice on our homepage and/or sending an email to the email address you provided to us upon registration. For this additional reason, you should keep your contact and profile information current. Any changes to these Terms (other than as set forth in this paragraph) or waiver of our rights hereunder shall not be valid or effective except in a written agreement bearing the physical signature of one of our officers. No purported waiver or modification of this agreement on our part via telephonic or email communications shall be valid.

GENERAL TERMS

If any part of this Terms of Use agreement is held or found to be invalid or unenforceable, that portion of the agreement will be construed as to be consistent with applicable law while the remaining portions of the agreement will remain in full force and effect. Any failure on our part to enforce any provision of this agreement will not be considered a waiver of our right to enforce such provision. Our rights under this agreement survive any transfer or termination of this agreement.

You agree that any cause of action related to or arising out of your relationship with the Company must commence within ONE year after the cause of action accrues. Otherwise, such cause of action is permanently barred.

These Terms of Use and your use of the Site are governed by the federal laws of the United States of America and the laws of the State of New Jersey, without regard to conflict of law provisions.

We may assign or delegate these Terms of Service and/or our Privacy Policy, in whole or in part, to any person or entity at any time with or without your consent. You may not assign or delegate any rights or obligations under the Terms of Service or Privacy Policy without our prior written consent, and any unauthorized assignment or delegation by you is void.

YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF USE, UNDERSTAND THE TERMS OF USE, AND WILL BE BOUND BY THESE TERMS AND CONDITIONS. YOU FURTHER ACKNOWLEDGE THAT THESE TERMS OF USE TOGETHER WITH THE PRIVACY POLICY AT https://korekcreation.com/policy REPRESENT THE COMPLETE AND EXCLUSIVE STATEMENT OF THE AGREEMENT BETWEEN US AND THAT IT SUPERSEDES ANY PROPOSAL OR PRIOR AGREEMENT ORAL OR WRITTEN, AND ANY OTHER COMMUNICATIONS BETWEEN US RELATING TO THE SUBJECT MATTER OF THIS AGREEMENT.

ORDER TERMS AND CONDITIONS

OUR  SERVICES:

• Graphic Design Services
• Website Design Services
• Website Development Services
• Shared hosting and website management assistance services
• Photography services
• Video Production services
• Sound Production services

TERMS AND CONDITIONS

These Order Terms and Conditions (“Terms”) govern the placement, fulfillment, and delivery of orders placed with KOREK CREATION LLC. (“Company,” “we,” “us,” or “our”). By placing an order with us, you agree to be bound by these Terms. If you do not agree to these Terms, please do not place an order with us.

1. ORDER PLACEMENT

All prices set forth on the Site and stated herein are based on current costs and subject to change without notice and payment amounts and other terms may be subject to additional agreements between User and KOREK CREATION LLC. If a User submits an order on the Site to purchase printing products, promotional products, mailing services, design services, Sound production services, Photography services, videography services, or other services posted on the our website, the User agrees that all charges, taxes and shipping/handling fees will automatically be charged to the credit card or paid by User with an approved payment method.

All prices and amounts shown on this Site are in U.S. Dollars (USD), unless otherwise noted.

Product or service Selection: You may place an order for products or services available for purchase on our website. Each order constitutes an offer to purchase the products or service specified in the order.

Order Accuracy: You are responsible for ensuring the accuracy and completeness of your order, including product selections, quantities, and shipping information. We are not responsible for any errors or inaccuracies in orders placed by you.

2. PRICING AND PAYMENT

Product pricing: Prices for products are as specified on our website or in other order channels. We reserve the right to change prices for products at any time without prior notice.

Payment: Payment for orders must be made in full at the time of placing the order. We accept payment by Visa, master Card, and all payments are subject to validation and authorization by the payment provider.

3. ORDER ACCEPTANCE

Acceptance: We reserve the right to accept or reject any order in our sole discretion. Acceptance of an order occurs when we send you an order confirmation email or when we ship the products specified in your order.

Order Confirmation: Upon acceptance of your order, we will send you an order confirmation email containing details of your order, including the products ordered, quantities, prices, and estimated delivery dates.

GRAPHIC DESIGN POLICY

1. DEPOSIT FEE

Deposit Option: For certain services, such as Graphic design, you have the option to either pay in full at the time of placing the order or pay a deposit of 25% of the total project cost. This deposit is non-refundable if the project has already commenced. The deposit amount and terms will be specified in the project confirmation.

Final Payment: If you choose to pay a 25% deposit, the remaining balance must be settled before the final work is delivered to you. We will notify you when the final payment is due and provide instructions for completing the payment.

2. PROJECT EXECUTION

Project Timeline: We will make reasonable efforts to complete the Graphic design project within the agreed-upon timeline specified in the project confirmation. Any delays caused by circumstances beyond our control may result in adjustments to the project timeline.

All Graphic design project timelines range from 4 to 72 hours, depending on the option selected by the customer. The specific timeline for your project will be confirmed at the time of order placement.

3. REVISION

Initial Revisions: All Graphic design projects include up to three to ten revisions based on the initial concepts provided to the customer. These revisions allow for adjustments to be made to the design based on your feedback. Revisions may include changes to elements such as layout, typography, color scheme, imagery, and other design components as agreed upon in the project scope.

Additional Revisions: If you require more than the revisions beyond the initial concepts, each additional revision will incur a charge of 10% of the full project cost. This fee covers the additional time and resources required to accommodate further changes beyond the initial scope of the project.

Notification: We will notify you when you have reached the limit of included revisions and inform you of any charges for additional revisions before proceeding with the changes.

Approval: It is important to review the design carefully during each revision round and provide comprehensive feedback to ensure that your requirements are met. Once a design has been approved by you, any further revisions will be subject to additional charges.

Payment for Additional Revisions: The charges for additional revisions will be added to your final invoice and must be settled before the final deliverables are provided to you.

4. CANCELLATION

Cancellation by Customer: If you decide to cancel the project after it has already commenced, a cancellation fee of 25% of the total project cost will apply. This 25% deposit is non-refundable as it compensates us for the time, resources, and effort invested in the project up to the point of cancellation.

Notification of Cancellation: If you wish to cancel the project, you must provide written notice of cancellation to us as soon as possible. The effective date of cancellation will be the date of receipt of the written notice.

5. TERMINATION

Termination by us: We reserve the right to terminate a project at our discretion if the customer breaches any terms of service, fails to communicate effectively, or for any other reason that hampers the project’s progress. In such cases, we will refund any payments made beyond the 25% non-refundable deposit.

Effect of Cancellation and Termination: Upon cancellation and payment of the cancellation fee, all work on the project will cease, and any deliverables produced up to the point of cancellation will be provided to you. You will not be entitled to use or reproduce any work product or deliverables provided to you under the canceled project without our express written consent. We reserve the right to use any work or deliverables produced for a canceled project for our own purposes, including but not limited to our portfolio, marketing, and promotional materials.

6. RETURN AND REFUND

Non-Returnable Items: Certain items, such as custom-made products, digital downloads, and any printable products such as photos, are not eligible for return. All digital work, such as graphic design, is not returnable. This will be clearly indicated at the time of purchase. You have the option to order a print test before the full quantity printing if you want to ensure satisfaction with the final product.

Refund of Excess Deposit: If the deposit paid exceeds 25% of the total project cost, the excess amount over the non-refundable 25% will be refunded to you. Once a graphic design project has been delivered, it cannot be returned or refunded.

7. PROJECT DELIVERY FORMAT AND SOURCE FILE

Delivery Format: All graphic design projects will be delivered in high-quality JPEG, PNG, or PDF formats, suitable for your intended use.

Source File Option: If you require the source files of the project, such as PSD (Adobe Photoshop), AI (Adobe Illustrator), or ID (Adobe InDesign) files, they will be available upon request.

Additional Charge: Access to source files will be subject to an additional charge. The amount of the charge will depend on the complexity of the project and the specific source file format requested.

Source File Request: If you wish to obtain the source files of your project, please notify us at the beginning of the project or during the revision process. We will provide you with the details of the additional charge and obtain your consent before proceeding.

Delivery Method: Source files can be delivered to you either via email or through our client website portal, according to your preference.

Payment for Source Files: The additional charge for source files will be added to your final invoice and must be settled before the source files are provided to you.

WEBSITE DESIGN POLICY

1. DEPOSIT FEE

Deposit Option: For certain services, such as Website design, you have the option to either pay in full at the time of placing the order or pay a deposit of 50% of the total project cost. This deposit is non-refundable if the project has already commenced. The deposit amount and terms will be specified in the project confirmation.

Final Payment: If you choose to pay a 50% deposit, the remaining balance must be settled before the final work is delivered to you. We will notify you when the final payment is due and provide instructions for completing the payment.

2. PROJECT EXECUTION

Project Timeline: We will make reasonable efforts to complete the Website design project within the agreed-upon timeline specified in the project confirmation. Any delays caused by circumstances beyond our control may result in adjustments to the project timeline.

All graphics design project timelines range from 7 to 30 days, depending on the option selected by the customer. The specific timeline for your project will be confirmed at the time of order placement.

3. REVISION

Review Process: All website design projects include unlimited reviews to ensure that the final product meets your expectations and requirements.

Feedback and Revisions: You are encouraged to provide feedback on each stage of the website design process. We will implement your feedback and make revisions until you are completely satisfied with the design.

Iterative Process: The review process is iterative, allowing for ongoing collaboration between you and our design team to refine the website design to your satisfaction.

Timely Feedback: To ensure efficient progress, we request that you provide timely feedback on each iteration of the website design. Your prompt responses will help us to meet project deadlines and deliver the final product in a timely manner.

Approval Process: Once the website design has been approved by you, any further revisions or edits will be subject to additional charges.

Charges for Editing: Each edit or revision requested after the initial approval will incur a charge. The amount of the charge will depend on the scope and complexity of the requested changes.

Notification of Charges: We will notify you of any charges for additional edits before proceeding with the changes. You will have the opportunity to review and approve the charges before work commences.

Timely Feedback: To ensure efficient progress and minimize additional charges, we request that you provide timely feedback on each stage of the website design process, especially during the initial review phase.

Initial Revisions: Revisions may include changes to elements such as layout, typography, color scheme, imagery, and other design components as agreed upon in the project scope.

Satisfaction Guarantee: We are committed to delivering a website design that meets your expectations. If at any point during the review process you are not satisfied with the design, please let us know, and we will work with you to address your concerns and make necessary revisions until you are completely satisfied.

4. CANCELLATION

Cancellation by Customer: If you decide to cancel the project after it has already commenced, a cancellation fee of 50% of the total project cost will apply. This 50% deposit is non-refundable as it compensates us for the time, resources, and effort invested in the project up to the point of cancellation.

Notification of Cancellation: If you wish to cancel the project, you must provide written notice of cancellation to us as soon as possible. The effective date of cancellation will be the date of receipt of the written notice.

5. TERMINATION

Termination by us: We reserve the right to terminate a project at our discretion if the customer breaches any terms of service, fails to communicate effectively, or for any other reason that hampers the project’s progress. In such cases, we will refund any payments made beyond the 50% non-refundable deposit.

Effect of Cancellation and Termination: Upon cancellation and payment of the cancellation fee, all work on the project will cease, and any deliverables produced up to the point of cancellation will be provided to you. You will not be entitled to use or reproduce any work product or deliverables provided to you under the canceled project without our express written consent. We reserve the right to use any work or deliverables produced for a canceled project for our own purposes, including but not limited to our portfolio, marketing, and promotional materials.

6. RETURN AND REFUND

Non-Returnable Items: Certain items are not eligible for return. All digital work, such as website design, is not returnable. This will be clearly indicated at the time of purchase.

Refund of Excess Deposit: If the deposit paid exceeds 50% of the total project cost, the excess amount over the non-refundable 50% will be refunded to you.

7. PROJECT DELIVERY FORMAT AND SOURCE FILE

Delivery Format: All website design projects will be delivered in high-quality JPEG, PNG, PDF and PSD formats, suitable for your intended use.

Delivery Method: Source files can be delivered to you either via email or through our client website portal, according to your preference.

Review of Order: Before sending your order to us, please ensure that you have selected the appropriate options and services. Please note that we are not engaged for website development unless you have specifically ordered the development option.

WEBSITE DEVELOPMENT POLICY

1. SCOPE OF WORK

Project Description: The scope of work will be outlined in the project proposal or agreement, detailing the specific features, functionalities, and design elements to be included in the WordPress website.

WordPress Development: We specialize in WordPress website development and will use WordPress as the primary platform for your website project.

2. Theme and Plugin Usage

Third-Party Themes and Plugins: In the development of your WordPress website, we may utilize themes and plugins developed by third-party companies to enhance functionality and design.

Agreement to Use Third-Party Resources: By engaging our services, you agree that we may incorporate themes and plugins from other companies into your WordPress website development project as necessary.

Licensing and Ownership: We will ensure that all third-party themes and plugins used in your WordPress website project are properly licensed and comply with the terms of use. However, ownership and licensing of these resources may be subject to the terms and conditions set forth by the respective companies.

3. Development Process

Planning Phase: We will work closely with you during the planning phase to gather requirements, define project goals, and establish timelines for your WordPress website development project.

Customization and Integration: Our team will customize and integrate themes and plugins to meet your unique requirements and preferences within the WordPress framework.

4. Testing and Quality Assurance

Testing Phase: Before launching the WordPress website, we will conduct thorough testing to ensure compatibility, functionality, and performance of all themes and plugins used in the development process.

User Acceptance Testing (UAT): You will have the opportunity to review the WordPress website during the UAT phase and report any issues or discrepancies for resolution.

5. Launch and Deployment

Launch Plan: We will coordinate with you to schedule the launch of the WordPress website and deploy the final version to the live server within the WordPress environment.

Post-Launch Support: After the WordPress website is launched, we will provide ongoing support and maintenance services as specified in the project agreement, ensuring the continued performance and security of your website.

6. Payment and Billing

Payment Schedule: Payment terms will be outlined in the project agreement, including deposit requirements, milestone payments, and final payment upon project completion for your WordPress website development project.

Additional Costs: Any additional features, functionalities, or services requested beyond the scope of the original agreement may incur additional costs, which will be communicated and agreed upon before implementation within the WordPress framework.

7. Revisions and Changes

Scope Changes: Any changes to the project scope must be communicated in writing and may impact project timelines and costs within the WordPress environment.

Revisions Policy: We offer a limited number of revisions as specified in the project agreement for your WordPress website. Additional revisions beyond the agreed-upon limit may incur additional charges within the WordPress framework.

8. Communication

Project Communication: We will maintain open communication channels throughout the project via email, phone calls, and project management tools to keep you informed of progress and updates for your WordPress website.

Feedback and Collaboration: Your feedback and input are crucial to the success of the project. We encourage active participation and collaboration to ensure that the final WordPress website meets your expectations.

WEBSITE MANAGEMENT ASSISTANCE POLICY

1. Customer Benefits

Peace of Mind: Our service provides clients with peace of mind by ensuring their website remains online and operational without the hassle of managing technical details.

Professional Management: With our team managing the technical aspects of the hosting account and the website backend, customers can focus on their core business activities without worrying about technical issues.

2. Services Included

Recurring Payment Management: We handle all aspects of recurring payments for hosting, domain services, ensuring continuous service without interruption.

Website Management Assistance: Our service includes comprehensive website management support, covering updates, maintenance, and technical assistance as needed.

Backend Website Administration: If the customer requires, we can also administer the backend of their website. This includes managing databases, server settings, and other technical aspects to ensure the website operates smoothly and efficiently.

Maintenance: Our maintenance service includes regular updates to your website’s content, software, and plugins to ensure optimal performance and security and hosting payment security.

Security: Our security service involves proactive monitoring, malware scanning, and implementing security measures to protect your website from threats. We utilize third-party security services from qualified companies via their plugins to enhance the security of your website.

Customer Hosting Accounts: Each customer will have their own personal hosting account. This ensures that they maintain ownership and full access to their hosting environment.

Management Control: While the customer owns the hosting account, our team will be responsible for managing the account, including recurring payments and other necessary configurations, under the customer’s consent. If the customer buys our management service, they agree with this policy.

Support Availability: Our support team is available during business hours to assist you with any issues or requests related to maintenance, security, and management assistance.

3. Customer Responsibilities

Content Provision: The customer is responsible for providing the necessary content and information for updates and maintenance tasks.

Access Credentials: The customer must provide and maintain accurate access credentials for the website’s hosting and administrative accounts.

4. Billing and Payment

Transparent Costs: The single fee includes all costs associated with hosting and website management, so there are no hidden charges or unexpected expenses.

Single Fee Billing: To provide our clients with peace of mind, we offer a consolidated billing option. Customers will pay us a single fee that covers both hosting and website management services.

Billing Cycle: Website management Assistance services are billed on a monthly or yearly basis, according to your selected billing cycle.

Payment Methods: Payments can be made via credit card, PayPal, or other accepted payment methods.

Renewal: Subscriptions for these services are set up for automatic renewal unless you choose to manually renew your subscription.

5. Subscription Details

Monthly Billing: For customers who choose monthly billing, payments will be automatically processed each month.

Yearly Billing: For customers who choose yearly billing, payments will be automatically processed each year.

Missed Payments: If a payment is missed, services will be temporarily suspended until the payment is successfully processed.

Reactivation Fee: A reactivation fee may apply to restore services after suspension due to missed payments.

6. Subscription Renewal Options

Automatic Renewal: By default, subscriptions are set to automatic renewal to ensure continuous service.

Manual Renewal: If you prefer, you can choose to manually renew your subscription. Please inform our support team if you wish to opt for manual renewal.

7. Cancellation and Refunds

Cancellation Policy: You may cancel your subscription for Website management assistance services at any time. Cancellations must be submitted through the designated cancellation process.

Refund Policy: Refunds for prepaid services will be prorated based on the remaining service period at the time of cancellation.

Monthly Subscriptions: All payments for a month that has already started are non-refundable.

Yearly Subscriptions: Payments for yearly subscriptions are non-refundable once the subscription period has commenced. If you choose to cancel before the end of the year, no refund will be issued for the remaining period.

Account Transfer: Upon cancellation, all account access and control will be transferred to the customer. We will ensure a smooth transition, providing all necessary information and assistance to facilitate the transfer.

8. Management Options

Our Management Services: Customers can choose to utilize our management services, where we handle all technical and administrative tasks related to hosting and website maintenance.

Self-Management: Alternatively, customers have the option to manage their hosting and website on their own if they prefer.

9. Limitation of Liability

Ownership: Despite our management role, the customer retains full ownership of their hosting account and the content hosted within.

Service Continuity: Our management ensures that all services run smoothly, with proactive measures to handle any potential issues.

Liability: While we strive to ensure 100% uptime and reliable service, we are not liable for any loss of content or data. Customers are encouraged to maintain regular backups of their content to prevent data loss.

Service Interruptions: While we strive to provide uninterrupted service, we are not responsible for any interruptions caused by third-party service providers or unforeseen circumstances.